Can I customize my dress the way I want it?

Yes! If you want to change the sleeve length or pant style, it's not a problem. Simply contact us and we will be glad to customize it to your needs.

How long will it take to receive my order?

In most cases, we can deliver to your doorstep in 1-3 weeks. For faster orders, contact us. However, given that each item is exquisitely crafted and customized for you, there may be certain delays involved. In that event, a CottonNSilk representative will inform you as to the expected length of delay.

How will you despatch my order?

We will use Fedex, which can be tracked and delivers within 3-4 business days of shipment.

How do I check the status of my order?

You can use the "Order Status" link to track your orders, all the way from placing an order to receiving it. Plus upon dispatch of your order, we will email you an Airway bill number for online tracking. You are welcome to e-mail queries related to your purchase, but we encourage you to do so after 2-3 weeks have elapsed from the time of your order.

What methods of payment do you accept?

We want to make your shopping experience hassle free! We accept VISA, Mastercard, Discover, American Express, Western Union and Paypal online. We can arrange wire transfer and check orders by phone. Once the funds are cleared, we will begin your job immediately.

What do you charge for shipping and handling?

Shipping and handling is free all around the world.

How can I be assured of accuracy in my order?

Rest assured that each and every individual outfit is carefully scrutinized by our Quality Assurance Department prior to shipment.

Can we pay in any other currency besides US Dollars?

No matter from which part of the world you place an order at CottonNSilk, the amount debited from your account will be in your local currency (approximately) equivalent to the US Dollar price of the item ordered. For example: A customer placing an order for US $50 from the Canafa will be debited approximately Canadian 62 pounds (equivalent to the existing exchange rate on the day of the order placed). Please note that all currency conversions are estimated and the price that you see will be close to the actual price, but not necessarily the exact price of an item. Any difference between this amount and the amount on a client's credit card statement is attributed to bank charges/commission for currency conversion. It is understood that the customer will bear these charges (if any). Use our currency converter to check the conversion rate from dollars to your currency.

Can I return an item?

Please see Returns Policy.

Can I buy in bulk from CottonNSilk?

We are interested in business partnerships with serious enterprises. Please realize that our clothing is suitable for designer boutiques and that our bulk pricing is not at the readymade level. A good rule of thumb is that you must be able to sell above our website pricing to make comfortable margins.

Is my personal information secure?

CottonNSilk at no point in time stores any credit card information on our servers. We merely rely on Paypal to tell us if your credit card payment was accepted.

What if I do not wish to purchase online?

Contact us and we will provide other ways of payment, such as Western Union, offline credit card, check, money order, and money transfer.

Can I bargain or get a discount?

CottonNSilk will not lower prices by bargaining with you. However, we will offer coupons and sales to our established customers from time to time.

Do I have to pay import taxes and duties?

In almost all cases, your country will likely not charge personal use purchases with import duties. In such rare cases that you are charged, this is likely to be minimal and would be the customer's responsibility.